Bests & Worsts Reviews from Amazon

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143
people found this helpful, as of 2023
ranked #214,522 most helpful out of 571,544,897 reviews
★☆☆☆☆
STAY AWAY FROM THIS ROUTER AND NETGEAR. THEY DO NOT HELP YOU,BUT THEY DO TAKE YOUR MONEY
Beware & stay far away from this router and Netgear. It's a trap n it will cost you alot of time on the phone getting help & they will take your $$ without answering the problem. I have had issues this router since June '18. You have 3 months of technical support. Luckily I was within the 3 month frame. My system was faulty and needed a new router. Netgear had promised to send me a new product within a week. I paid for the RMA shipping and to be expedited - to be delivered within a week, this was June '18. They were quick to charge CC, without a new product. I've been on the phone for with Netgear 3 to 4x week, wIt hold o each phone call minimum of 2 hrs.....if I can only show you my cell phone log with Netgear. I get people seriously from India that are useless..."yes Ma'ma. Sorry to hear that...etc". American company trained them well to say those repetitive things. Netgear left a voicemail that I cannot return thier calls and an email that I cannot respond to. Useless way of contacting a customer. I'm beyond annoyed, frustrated and angry with Netgear. The more I read about Orbi,the more I see that a lot of customers went through the same problems as I did. Still waiting to receive my replacement router. If this replacement router is dysfunction this is the last straw for Netgear. Imagine your kids watching something on ipad,netflix or anything that requires WIFI and it goes out 3 to 4x/wk....unacceptable n unprofessional service Netgear - Dumbgear provides...... **GO TO ANOTHER COMPANY. SAVE YOUR MONEY N DONT LOOK FURTHER INTO NETGEAR. YOUR HELP IS OUTSOURCED TO INDIA....CHEAP SERVICE, IN RETURN YOU WILL RECEIVE CHEAP HELP (THEY DO NOT UNDERSTAND YOU NOR WILL YOU GET ANY STRAIGHT ANSWER). THEY WILL JUST KEEP ASKING FOR YOUR CC. YOU HAVE BEEN WARNED..... YOU WILL RUN INTO ALOT OF TECHNICAL PROBLEMS. SAVE YOUR SANITY N TIME, GO TO ANOTHER COMPANY.
August 2018 · Electronics · verified purchase
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