Bests & Worsts Reviews from Amazon

I placed 3 different orders with them, for a variety of Christmas Cactus plants. Here is the summary of what happened: Order 1: I ordered a yellow Christmas cactus. I received a white one. Hirt's responded and wanted ME to pay to send the plant back to them, so they could refund my money. So, basically, I would have paid around $15 - 20 in shipping for NOTHING. They also put so much masking tape on the plant, it was damaged when the tape was removed. Order #2: I ordered 2 yellow cactus. Again, they sent the wrong plants. The leaves on the plants matched the EASTER cactus plants they sell, not a yellow Christmas cactus. Order #3: This is the third order they messed up. They only sent 1 yellow cactus, though I ordered two. They sent an extra peach cactus instead. Several of the plants were damaged by the tape put on the pots and several of them were not labeled to show which plants they were. Will not order from them again. In addition, ALL of the plants I ordered from them had weeds growing in the pots. Not something I would want to deal with when it comes to my houseplants. Customer service FINALLY responded to my emails...only after I had emailed 5 times. They sent one sentence - "Send them back for a refund." When I wrote back that I was not going to pay to ship back their mistakes unless they were going to refund me the original shipping costs as well as my return shipping costs, I did not hear from them again, and it has been almost 3 weeks now.