Bests & Worsts Reviews from Amazon

I read some of the negative reviews on this, but the positives far outweighed the negatives. I thought to myself if anything went wrong, I'd be able to get my money back or a replacement, right? I was *WRONG*. I purchased this for my wife in January. She seemed happy with it ... until the food processor cracked **just after** the return window. We were concerned for our baby (she was making baby food) that shards may have been in his food, so we dumped all of it. After finding at Amazon that it was outside of the return window, I reached out to the manufacturer, thankful that they had a 1 year warranty. Guess what? The food processor is NOT covered by warranty. Gee, I wonder why. (Read the reviews.) I insisted that it is not fair for this to break a few days outside of the return window and we needed a replacement. They flatly denied me, offering it at $65. Okay, fine. Want to rip me off? I'll reach out to Amazon support. Surely they'll help me! Wrong. Again, I say ... WRONG. The Amazon support lady was very nice (compared to the Ninja support) and tried everything she could, but the best she said she could do is offer a 20% discount on the new food processor part which was $65 or so. They simply wouldn't budge! So, here I am, having made a purchase that I thought I would be protected from any type of malfunction since we went through Amazon, and was wrong. The product broke, Neither Ninja nor Amazon will refund or replace. Sadly, I was ripped off and have no recourse. $130+ down the drain. If you are considering purchasing this, heed my warning. It may work well for you, but if it does not, your money is wasted and you have NO recourse. Whether it is a few days or a few months outside of the return window. My recommendation would be to look elsewhere, not just for the lack of quality and support, but out of principle ... don't support a company that refuses to support its customers.