Bests & Worsts Reviews from Amazon

I bought this because it was recommended by Cook's Illustrated and I've had excellent results from most of their recommendations. Not so with this one. I have major issues with the unit's cleanability. The lid is hinged and is not removable for easy cleaning. The inside of the lid had a scale on it after cooking and I was hesitant to clean it thoroughly because it seemed to be something of a mystery substance and I was afraid that I would scratch it. There is a trough that catches condensation and is also difficult to clean. Likewise with the extremely flimsy gasket. The unit took longer to clean properly than it did to make the rice, and I prefer the old Aroma rice cooker that I bought this to replace.