Bests & Worsts Reviews from Amazon

I bought this product in August and it worked great for two months. Then the touchpad stopped working. Customer service told me how to reset it and that seemed to work. The paddle broke during making the very next loaf of bread; it took 4-6 weeks to get a replacement paddle as they were "back-ordered". I made one loaf successfully when the new paddle arrived. During baking the second loaf, the heating element quit and I was left with a half-baked loaf. I called Cuisinart asking for a refund and was told they don't do that, but would send a replacement machine, shipping at my expense. I did talk them into paying the shipping, but they have no expedited shipping so I will wait a couple of weeks for the replacement. I have to return the old machine at my expense. This, in my opinion, is poor customer service. I hope I got a dud the first time and that the replacement is problem free or I will be out $90. By the way, they only give the remainder of the original warranty on the replacement. When it worked, it made good bread, but think twice about buying this product. Cuisinart CBK-100 Programmable Breadmaker