316
people found this helpful, as of 2023
ranked #78,251 most helpful
out of 571,544,897 reviews
★★☆☆☆
Good BD player, crippled online content
I bought this from Best Buy, not from Amazon, but I felt compelled to write a mini-review of my experience with this device. As a standalone blu-ray player, its great. Not much to say about it. However half of this device is the Smart Hub. Samsung, in their infinite wisdom, decided to tie every app down to their unreliable servers. If the Samsung servers go down (and they do a LOT) you can't use any apps. The first day I bought it everything worked great and I was very happy with it, it even had a couple apps that I really wanted that non-Samsung smart TVs and BD players do not have (Verizon FiOS app and GLWiz app). Second day at around noon, no app seemed to work. I thought I had an internet problem, but no, Internet was fine and the BD player was connected. I kept trying throughout the day and still nothing. I thought it was a problem with the player so I took it back to Best Buy and exchanged it. Once I set it up, same problem, could not access any apps in the Smart Hub. So I did some searching and found out that this is a common issue with Samsung products, their servers go down regularly, sometimes for a day. Sure enough it was almost down a day as I couldn't access the apps until the next morning. Everything seemed to work fine for about three days until once again Samsung's servers went down. Absolutely ridiculous and unacceptable. I was done with this product and returned it.
No other company making smart products does this, Samsung seems to be the only one that decided to use their own servers. Instead of each app being independent of each other, they are all tied to Samsung's unreliable servers. If you do some research you will find that Samsung servers have a reliability of about 97%, which may seem like a high number but generally companies strive for 99.99% or higher server uptime. 97% is absolutely horrible.
October 2013 · Electronics