Bests & Worsts Reviews from Amazon

I had written a glowing review for the PRC-12 Percolator because it produced a great cup of coffee and heavenly aroma. Now, months later, this product resides in a local landfill and I won't buy another Cusinart product ever again. It made great coffee right up to the day I found coffee all over the counter. The leak was tracked to the plastic bulb which broke off when I gave it a gentle twist. I contacted Cusinart Customer Service, emailed a copy of my Amazon receipt and was told they would be happy to provide a replacement lid w/bulb as soon as I could give them the serial number which I was told is on a sticker underneath the pot. Naturally, on my unit, the serial number sticker was missing. What was worse, when looking for the serial number, I found that the base had cracked and warped from the heat of brewing coffee. One more call to Cusinart Customer Service and they once again told me they would be happy to provide a replacement as soon as I provided the serial number which in this case was non-existant. Without that precious serial number Cusinart wouldn't lift a finger to help. The Amazon receipt was a worthless piece of paper when it came to dealing with Cusinart. Due to poor Customer service at Custinart, I've decided to continue to buy from Amazon but I will no longer buy any Cusinart products.