Bests & Worsts Reviews from Amazon

Bought this bench 6 months ago and used it several days a week just by myself. The main reason I chose it was the leg-lockdown attachment because I do a lot of sit ups . It is inserted into a harness which was welded to the main frame. Couple weeks ago, it started getting loose and finally just broke off. Seems to be really bad design and welding work. It came with 1 year warranty and I've tried all means of communication to get the replacement part (on line form, e-mails, phone calls/messages). I get an automatic reply with promise that I will be contacted within 2-3 business days, and that's it - silence. Very frustrating. So... My advice, just stay away from these guys. Update: Company representative finally contacted me directly via E-mail and over the phone. He arranged shipment of the entire brand new unit to my house for next day deliver and directed me on how to schedule a pick up of the broken one. He followed up on this until I was satisfied. I am happy now.