Bests & Worsts Reviews from Amazon

Update - Wow I forgot all about the below review! Can't really take 1 star away, but here I am 11 days shy of owning this kettle for 4 years and it suddenly doesn't work. I actually found that it boiled water fast. I had been using it every day at least once per day, often twice. Went to make a cuppa tea today and thought I had forgotten to turn it on. Nope, the switch is on, but the kettle is dead. Bummer. This review is for the product and the experience of owning the product. Because I think the two are intertwined. Functionality: This things boils water fast! Much faster than my stovetop kettle. Appearance: the product appears as pictured. It is a bit larger than I expected. The green is nice - a cool olive I guess. It's not lime. Materials: I read a lot of reviews of electric kettles before buying this one. Yes, the lid is plastic and the steam drips off the water back into the pot. I didn't see any kettles without any contact with plastic. The heating element is a flat metal plate at the bottom of the kettle. Yes it comes into contact with the water - It has too. That's how the water is heated. (Glass is an insulator, guys.) The filter flap thing on the lid I don't understand at all. When pouring, the water goes around it and out the spout. There is no way this actually filters the water. Can't figure out why it's there. Finally, there is a clear hard plastic ring on the outside where the glass meets the lower ring of green. It cracked once the first time I used the kettle when I cleaned it (per instructions). It now has several cracks. This doesn't seem to effect anything, but it doesn't give me great confidence. (see pictures) Ovente experience - Because of the cracks in that bit of plastic, I wanted to make sure I registered the kettle for the warranty. This is where mega stars are lost. First, the website listed on the instructions that came in the box gave me a 404 error (page does not exist). I managed to find the product reg page on the Ovente website and this is when I wanted to break things. It is an online form that you fill out with date of purchase, retailer, product number, order number, name, address, etc. For EVERY. SINGLE. FIELD. in the form, when I tried to tab to the next one, I was taken to an advertisement page. I had to use the back button to fill out the next field. I tried not tabbing and just clicking in the new field. Same thing. Every time. Totally infuriating. Then when I hit submit, I was taken to the same ad page. So I didn't know if I have successfully submitted. (eventually, I received a confirmation email.) The ad page looked like pop up spam. It was not an ad for another Ovente product in the same color, for example. It was not something I had recently shopped for. Ovente, what gives? Are you running some secondary scam on customers who bought real products? This experience resulted in one star for a product that would have been three or (maybe) four.