Bests & Worsts Reviews from Amazon

I purchased my unit in late August of 2017, by June 2018 (9 months after purchase) our unit began to short out when heating up the element. We followed the upkeep regimen religiously. Sometimes these things happen and I wouldn't necessarily hand out a 1 star for this alone (though apparently this is a known issue which blows my mind on a $2k unit), but our warranty repair process has been a complete joke. I contacted breville and was told that they would repair it under warranty - great! They would send a fedex label and box to return - even better! However, the return box took around 2 and a half weeks to arrive, the unit spent a half a week in transit and then another week at their repair station, by this point we've spent a month out of a coffee machine. The icing on the cake to all of this is that the unit which was apparently sent back to me, has now been mysteriously lost in their warehouse - I don't recommend!