Bests & Worsts Reviews from Amazon

Ordered this as a gift to my brother in law in the Army stationed in another state. It arrived on time, but when he tried to redeem the card it wouldn't work - it just kept saying something was wrong with the card. I called Amazon, waited on hold, talked to someone who said he saw no issues with the card or my order, and that I needed to have my brother in law call them. So, he called them, only to be treated as if I, or he, stole the card!!!! The card was never even physically in my presence. I ordered directly from Amazon and had it shipped directly to him. After several minutes of being treated like a lying thief, and being placed on hold several times, the woman on the line finally told him they would email him in 2 or 3 days and that she hoped all would turn out well for him. Um, what? I call again, wait on hold, they want the claim code. I call him, get the claim code, call Amazon again, wait on hold, and finally give them the claim code....and when they enter it, it says something is wrong with the card. Really? In the end, they applied it to their account directly anyway, so all is well, but I will never buy a gift card again! Extremely disappointed because this is my absolute favorite shopping site. I'm hoping this is a rare occurrence as I've never, ever had problems like this in all the years I've been using this site. Anyway, happy birthday guy - hope you had fun sitting on hold and being treated like a criminal!