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493
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ranked #37,272 most helpful out of 571,544,897 reviews
★★☆☆☆
This would be a no-brainer 5 star product if it weren't for some serious design flaws.
I have two cats and one of them has a problem with over-eating. She will eat everything in sight and go searching for more food after she finishes eating. The other cat likes to eat his food allotment at his leisure over the course of the day. Naturally, because the male cat leaves his food unattended after having a little bit, the female cat finds it and finishes it for him. How nice of her! This product seemed like a perfect solution for me as both my cats are microchipped. I programmed the door to open for the cat that takes his time with his food into this feeder without any problems. I watched as he approached the bowl and the door opened for him as expected. I then watched my other cat approach the bowl and saw the frustration in her face as the food that she could clearly see was presenting itself to her! Suddenly, this feeder became more of a puzzle to solve for my clever female kitty. In roughly 5 minutes, she broke into the unit by biting the large rubber button on the back of the unit that opens the door so that us humans can place food into the bowl. It would be nice if this feeder instead required a two factor method to open it, like maybe pressing two buttons at the same time... one on the back, and one on the side. So, I decided that I would try to prevent that from happening by taping a piece of plastic to the back of the unit to cover up the button. I thought that for sure this would prevent her from getting into the food. Well, that was also wrong. My female cat started following the male cat when he'd approach his dish to eat. The door on the dish folds as it retracts, and as you can see in the image, the back is partially exposed. This allowed the female to eat out of the dish by approaching it from the sides. Design flaw number 2. It could easily be improved by creating more of a hood to go around the dish to prevent the other cats from freeloading. I made my own hood, and thought for sure this would finally solve my problems. That is until one day I noticed that the female cat biting at the door to get it open. I figured it wouldn't budge, but alas, I was wrong. Eventually after enough biting force, the door will retract and it will remain open. She was able to eat all the food therein. The motor for the door clearly is not strong enough, and as such, my determined female kitty was able to pry it open without any real problems from that point forward. This was enough of a deal breaker that I was forced to send the unit back. One other flaw that I feel should be mentioned is that this requires batteries and does not come with any power adapter. I don't recall if there was any indicator that the batteries were low, either. Unfortunately this product frankly will not work for my situation. I would gladly allow the company to use my determined, food-obsessed female kitty as their test subject for version 2.0.
February 2018 · Pet Supplies · verified purchase
the product in question
SureFeed Microchip Pet Feeder Connect - Requires Hub (Sold Separately)
4.3★ · 577 ratings, as of 2023
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