Bests & Worsts Reviews from Amazon

This is for the NetGear Nighthawk X4S (R7800) Here's what I really like about this router. - Easy to set up and despite it's features, it's very noob friendly - Mobile apps that help you tweak and trouble shoot - Firmware upgrades are easy and painless. - Excellent throughput on all bands and channels. - Excellent wireless range and signal strength on all bands. Now onto the bad things, of which there is really only one. Here's what happened. I've purchased two of these routers. One for me, one for the girlfriend. The 5Ghz band on my router has ceased to function. At first it was transmitting a very weak and unstable signal. Now it's just gone. I now have a very expensive 2.4Ghz wireless router. And to be perfectly fair, the wired and 2.4Ghz bands/channels are still going like gangbusters. But I bought this for the 5Ghz, not the 2.4 - NetGear customer service and support is one of worst I have ever encountered. If your product is less than 90 days old, they will be more than happy to assist you. If your product is more then 90 days old then they expect you to PAY THEM to "trouble shoot" your item. In my case, they wanted 49.99 for "Advanced" tech support to come to a conclusion that I already knew about. The router needed to be replaced. I get that we (the customer) need to jump through their hoops to verify that the product is actually defective. But why should I have to pay you to replace your faulty product? We went through the entire process and guess what... The router needed to be replaced. Was told that I would get a follow up email with instructions on what I needed to do next to complete the RMA 24 hours later, email never arrived. They cant even be bothered to do that much. Apparently if I want to RMA this device, Im expected to jump through even more hoops. NetGear, my time is more valuable than that. I'll simply wash my hand of this and move on. TL:DR NetGear Customer Service and Support is a joke. If your breaks, don't bother with CS, simply buy something else.