362
people found this helpful, as of 2023
ranked #62,720 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Blown pixel 1 month after purchase & Samsung won't fix it!
We purchased this expensive TV for my son for his 21st birthday! The TV arrived on August 6th and we set it up for him to enjoy. Around the first of September my son noticed a blown pixel on the screen. He quickly contacted the warranty department and scheduled a repair. When the local service tech arrived he had to call Samsung to explain the issue to them to see if they would cover the repair. Since the blown pixel isn't in the center of the TV and there aren't multiple blown pixels Samsung refused to fix their issue. After the service tech left my son called Samsung to plead his case to the case manager and he too was denied. When you pay $2697.99 for a TV YOU EXPECT IT TO BE PERFECT! Not impressed with Samsung, their TV or their warranty repair service. I WOULD NOT RECOMMEND SAMSUNG OR THIS TV!
September 2018 · Electronics · verified purchase