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128
people found this helpful, as of 2023
ranked #225,091 most helpful out of 571,544,897 reviews
★★☆☆☆
Ultimate Configuration, Awesome 3D with Too many Software Issues
Let me start with PROS Ultimate configuration with awesome 3D experience, super clarity and sound quality. Would buy it again when below issues are resolved. CONS: Hell lot of software Issues: 1) All of a sudden Netflix froze and it doesn't respond to any remote control button. I have to power it off and when I power it on with wifi and/or wired connection I see multiple issues as below 2) After the above step if i power on my TV it starts with a Green horizontal line on the top edge of the TV 3) When ever this happens it loses all my Network settings and it doesn't connect the Smart HUB (Netflix/YouTube). It doesn't even detect my WIFI or a wired LAN connection. 4) Whenever YouTube gets stuck/freezes TV doesn't respond to remote control and on restarting the TV wired or wifi connection gets disconnected and doesn't detect wifi or wired LAN connection. 5) At times when I watch YouTube TV restarts all of a sudden. 6) When ever I restart YouTube if I forward the earlier video I was watching the amount of forwarding/image doesn't match with the time it is buffered for. Ex: Fast forwarding the video for 30 mins approximately shows 1 hour 30 mins on the seek bar of YouTube. 7) Netflix doesn't connect thru wifi initially so I have to connect through LAN cable 8) 3d doesn't work with Netflix TV Model No: UN46ES6500FXZA Version No: TS01 Serial No: Z4XXXXXXXXX179M Below are the Transaction numbers for the calls made to Samsung support to resolve. But nothing helps. 1) Samsung Transaction No: 2xxxxxxx40 -- Was to reset to factory settings only to see the issues again. 2) Samsung Transaction No: 2xxxxxxx60 3) Samsung Remote Diagnosis Chat Session ID: LTK56xxxxxxxx4X 4) Samsung Transaction No: 2xxxxxxx07- Level-1/Tier-1 couldn't help this time. They escalated to Level-2/Tier2 Support & i was put on brief hold every time and I was finally heard from Samsung that the crash & restart are firmware issues are being fixed in an firmware update across E models which is being fixed. Do you want to wait for a fix and live with the issues till you get a firmware update? I wouldn't do that when I am spending so much on a TV.
May 2012 · Electronics · verified purchase
the product in question
Samsung UN46ES6500 46-Inch 1080p 120Hz 3D Slim LED HDTV (Black) (2012 Model)
3.9★ · 91 ratings, as of 2023
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