Bests & Worsts Reviews from Amazon

I purchased this device from Amazon on May 9, 2018. After a couple of months, it began misbehaving. First, it would squirt cold water before the actual spay would start in full force. Then the water began getting progressively hotter until it was literally scalding. I quit using it for awhile and finally contacted Brondell. They informed that they had discovered an design issue with the control board and said I had to return it for repair. That's where the customer service goes down hill. Now I am confronted with having to purchase a toilet seat while this unit is in repair. We've been going back and forth now for a couple of days. I finally got a return authorization and shipping instructions. I have to pay for the shipping to return the unit to Brondell because of their manufacturing defect. I asked if they could send me an empty box so that I could pack. I was told they could not do that because the shipping companies would not allow them to ship an empty box. I told them that was not true. For years, we in IBM shipped empty laptop boxes to customers to enable them to send their unit in for repair. We sent the boxes out with prepaid shipping labels. Of course, boxes to fit these units are not available so I am confronted with having to cobble something together to return the unit. Amazon, of course, takes no responsibility for this issue. Brondell implied if I had purchased directly form them then the issue would be handled differently. So, net, beware.