Bests & Worsts Reviews from Amazon

Amazon has designed a horrible product. It's ridiculously fragile. Mine slipped off my lap while I was readng and cracked. Amazon refused to replace it. I've accidentally dropped my cell phone on hard floors many times with no ill-effects. Yet, the Kindle cracks in half just slipping off my lap onto a carpeted floor. Amazon is selling a mobile product but they don't design it to accomodate the kind of wear and tear a mobile product is usually subjected to. Bad industrial design and bad customer service.