Bests & Worsts Reviews from Amazon

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111
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ranked #241,443 most helpful out of 571,544,897 reviews
★☆☆☆☆
Visually appealing but lousy build quality.
I had to return my item. The undersides of these tubs is supposed to be thoroughly and evenly coated with resin. This resin when dried provides the tub structure with strength and durability. Unfortunately on mine there were areas on the underside and side wall where I could actually see the outline of my hand through the sidewall. This is completely unacceptable, and I don't understand how a quality assurance team can allow such a defective product to pass it's in house quality check. I'm not the only reviewer that received a tub in this condition, and I would implore the manufacturer to double and triple it's resin coating or review it's coating procedure to avoid further issues. If you think renovating a bathroom is expensive, try renovating and then removing a faulty tub and re-renovating again! So thankfully Amazon and the company stood by the return and credited me but there is no such thing as "free time" for a contractor so I will still take a loss on this transaction, so learn from me when I say unless the quality assurance team and manufacturing process at Kingston is improved be wary from ordering this product. My contractor has never seen a tub with such a bad coating job and I'd have had to sign a waiver clearing him of anything related to any problems that may arise from this product if he were to install it for me. I gave it one star because visually it is a very nice design, but design without functionality is non practical.
July 2018 · Tools and Home Improvement · verified purchase
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