Bests & Worsts Reviews from Amazon

This is so hilariously bad on Amazon's part. This was ordered as an upgrade from the 6th generation, I can honestly say this tablet is ~70% as fast as the old one loading apps for my child. When my child attempts to download apps and games it will freeze, not download the app, or take FOREVER to download the apps. It sits there with the spinning wheel with full internet connection not downloading or doing anything. Amazon Customer Service did remote in to the device and was shocked at how poor the performance was and why apps wouldn't download even when had full internet and my speeds tested out with 100mbs down and 20mbs up. The Free Time update is complete total and rushed garbage. It's a blazing pile of trash. Does Amazon developers not understand who are using their devices? Why would you take away the icons for children who can't read to not be able to browse to games, shows, or movies. My child has NO IDEA how to get to shows or movies because she's too young to read. She used the 2016 tablet and knew what she wanted because of the picture icons on the home screen that would take her to what she wanted (a game for example) and knew everything that she was about to click on would be a game. Now it doesn't show any icons and everything is in this hot garbage mess on the homescreen and she has no idea if what she's clicking is a show or a game that may never or will take forever to eventually download. Did you not even do QA when you rolled this steaming pile out Amazon or what gives? Your customer service representatives are even shocked by how bad the new software update and the new device is.