Bests & Worsts Reviews from Amazon

I traded "up" from my older Fire Tablet. Used the older to watch movies I had on SD's. When I got the new tablet it would not recognize my movies SD. They were in MP4 format. So I called customer and got a whirlwind of agents that border on incompetent claiming they "knew" but did not. They had me do a reset wiping out all I already had downloaded from previous tablet. That did NOTHING, same issue. Next agent told me that I could ONLY use one of two "approved" SD's,which I knew was untrue from a latter agent. Then I get an email from unknown customer agent that the SD's had to be formatted only FAT32 not exFat32 which is in direct contradiction to the tablet help files. So on and on with numerous calls with some "pretending" to be advanced Tech support but did not know about formatting in FAT32 or other from9 am until late at night. One was supposed to call back in 20 minutes did not. Another when I asked what country they were calling from ( asked because of the time zone difference) said that was rude and just hung up the phone. Now I find out it is supposed to be a Generation 11 2021 table but when you look in the "about Tablet" in the Setting it states Gen 10. You also cannot use the "Play Store" but only their App Store keeping it Proprietary like computers did 40 years ago. And it is not really a true Android. All in all this tablet is not worth the trouble unless you just content with Amazon shopping and Prime watching. After a supervisor is "supposed"to call me back June 2 ( three days) and see if they resolved the MP4 SD issue I will return it unless resolved. I have 17 - 32 gb SD's each with 30+ movies on each (510) I have been watching on my previous Fire Tablet. I will be darned if I am going to save all those, reformat the disk, and reinstall them on the disk for a crappy new Fire tablet and worse customer Service for it. UPDATE:!!! Well the supervisor that was supposed to call me never has. So I called and got another"Expert" that has done exactly the same thing all the rest did and was going to send me another tablet until I seen in the reviews that others have had the same issues. You cannot use this tablet unless you format the SD in their machine and then transfer whatever you want to put on it. Now do want to even return my "Gift Card" I applied to this order. So they want to keep my old table, keep my gift card. And I have to drive 35 miles to return this shitty table. HERE IS THE AMAZON CON. THEY DID AN "UPDATE" AND CHANGED THE WORDS GENERATION 10 TO "TABLET 10 (11TH GENERATION)" AND NOW THEY WANT TO KEEP MY OLD TABLET AND THE $30 CREDIT FOR SENDING IT IN .