Bests & Worsts Reviews from Amazon

We are extremely disappointed in this product. My wife and I bought this intending to support an American company and buy an American-made product. We owned this vacuum for less than 3 months when it burned up a circuit board when my wife was vacuuming a hardwood floor. We diagnosed the problem ourselves and contacted Oreck to see if we could get a replacement circuit board. We got a replacement circuit board from an authorized repair shop and changed it out. The vacuum ran for less than 10 minutes before it burned out again. We took the vacuum back to the authorized repair shop and they replaced the circuit board AND the motor under warranty. Again, the vacuum ran at home for less than 10 minutes before it burned out again. This is not a problem with the electrical service in our home. I am an automotive technician with electrical certifications, so I know how this stuff works. Our home is a new construction and I have verified the voltage and hertz with a Fluke 115 multi-meter. The authorized repair shop advised that they could do nothing further and there appeared to be other problems with the vacuum that they couldn't diagnose, and to contact Oreck directly. We contacted Oreck and were advised via email that they could not issue a refund for the product since we bought it on Amazon. Now we don't have an option to file for a refund on Amazon either. We are very disappointed with this vacuum that we paid a decent amount of money for, only for it to quit working after a few months.