Bests & Worsts Reviews from Amazon

I gave this pan set as a Christmas gift and was embarrassed to learn that the handle on the larger pan snapped off during the second use. I've contacted the company over a week ago to ask what they'd like to do (I could return the broken pan and/or they could reimburse me for one pan, or they could send a replacement) and heard nothing back. Could be a great pan, but it broke almost immediately and I've not heard back from the company, Michelangelo, so they it get 1 star.