234
people found this helpful, as of 2023
ranked #126,356 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Shame on Cuisinart!!
I originally purchased one of these mills because I had been impressed with the Cuisinart food processor I had. I should have done my homework! This burr grinder is messy, loud, and slow. Horribly innacurate grinds. I'm a typical guy, so I figured I'd just live with it. Right. I had it less than 8 months when it began to slow during grinding, then stop before finishing a cycle. Motor fried.
I called Cuisinart "Customer Care" number from their web page. I was treated with suspicion by their representative, told my serial # was way out of warranty, and that there was nothing they could do for me. I asked for a supervisor to continue my complaints, and the rep's tune immediately changed. She put me on punitive hold for 6 minutes, then came back and said that they would get me one in a week or two, (no warranty on the replacement one, good luck) and I had to pay return postage on my old one, plus $4 for handling.
Here's the best part-- I got my new burr mill a few days later, sent the old one back. Started using my "new one" a week ago, now it's already slowing down and stopping! What a piece of junk! Shame on you, Cuisinart, and all you buyers beware! Avoid their stuff at all costs. I only wish I could give them a lower score than one star.....
By the way...this burr grinder is made for Cuisinart by Conair, a company best known for their hair dryers, if that tells you anything. Let's see---hair dryers, coffee, hmmmm... Oh, the things you find out when you start looking!
Back shopping for a better grinder not made by a hair dryer company (and maybe a new food processor, too...) The only thing worse than a bad product is bad customer service. You'll get 'em both in one stop here.
May 2006 · Home and Kitchen