Bests & Worsts Reviews from Amazon

I have been using Wacom’s Intuos products for well over a year and found that no other graphic-tablet manufacturer can hold a candle to their precision and durability. I finally decided to pull the trigger on a Cintiq to get rid of the disconnect of hand and screen. I ordered the Wacom Cintiq 27HD and was elated when it arrived on my doorstep. It felt like Christmas morning as I tore through the box and attached it to my ErgoStand that I purchased separately. I’m a leftie so this model intrigued me as it does away with the static buttons on both sides of the device in favor of the ExpressKey Remote. This piece of aluminum has all the buttons you ever need and a traditional TouchRing which can be altered to suit three different functions. What really makes the special is it’s magnetic and can be placed around the bezel of the Cintiq. My artwork is heavily line-based and the precision of the pen really improved my work. I found myself re-working pages within my current project as it loosened up my drawings considerably. I also can’t speak high enough about the utility of the pen. While it is the same standard Intuos pen that comes with most of their professional hardware, it has always been incredibly ergonomic and functional. My problem with this device is not from how the device performs when working properly, it is that the hardware never seems to work properly. 
While using it on my first day I noticed that the ExpressKey Remote TouchRing stopped responding for a few minutes. It quickly resumed normal function and I did not think anything of it. The next day when I saw down to work I noticed that the ring once again did not function, so I began to troubleshoot. After trying a different machine and a different operating system I came to the conclusion that it was nothing I could fix. I contacted Wacom support through e-mail and was told it would be forty-eight hours until a reply. After four days of no communication, I posted on their European forum for support. I received one reply from a Wacom representative and several replies from other people who experienced a similar issue. They had me run diagnostics and found the TouchRing was bad but offered no resolution. I found a temporary fix that would resolve the issue for short periods of time, but it would return. American support responded after a whole week telling me to just uninstall and reinstall the drivers. Completely ignoring the message I sent to them that said that had already been performed. After two weeks of no support I tried to call Wacom over the phone support which simply told me to leave a voicemail and then promptly told me voicemail was too full. I sent e-mails requesting support to every single Wacom e-mail I could find. Finally I received a call from Wacom and the representative apologized about the service, offered to send me a while new unit and arranged so I could keep the one I had until the new one arrived. He did a wonderful job at making me feel taken care of and as a cherry on top upgraded me to the 27HD with Touch and gave me his direct contact information to make sure I have no more problems. After a few days the new Cintiq arrives and I set up and power it on. I notice that the display is somewhat red but perform some color calibrations and it is looking great. I open an new document and begin working only to immediately notice a bright red pixel in the center of the display. I contacted the representative via e-mail and am awaiting a response. I have worked for a large consumer electronics company in the past. I know failure rates for most electronics hover around 7%. I can accept problems. I can’t accept the initial customer service I received nor the fact that two times in a row I have encounter defective units. It seems their quality assurance is like their customer service, lack luster.