236
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ranked #125,063 most helpful
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★☆☆☆☆
Poor quality and terrible service. Dyson refuses to honor warranty.
Up until about 2 weeks ago, I would have told you that my experience with the Dyson TP04 was positive. I bought the device in early May and despite some wonky controls and the device experiencing a couple "faults" in the middle of the night that caused me to unplug/replug the device, the device was exactly what I wanted: a quiet fan that makes an appreciable difference in the air quality. About two weeks ago, however, all of that started to crumble...
CLICKING NOISE - About two weeks ago, the device began to make a fairly loud clicking noise when oscillating through a certain range of motion. This would come and go, but would ultimately get louder and more persistent. The noise was somewhat akin to a water sprinkler "chk-chk-chk" noise. I keep the device in my living room and it was loud enough to hear the fan (at setting 4/10) and over my TV despite being about 8 ft away.
WHINING NOISE - About a week ago, the device began making a high-pitched whining noise. This noise is similar to the motor whine of a power drill only much louder. Again, this was loud enough to hear 8 feet away and with my TV on. I also want to stress that the device makes this noise simply by being plugged into the wall, not just when oscillating or being powered on; if it's plugged into the wall, it's screaming at me. Not exactly a "set it and forget it" device anymore.
DEAD IN LESS THAN 2 MONTHS - The device completely failed this morning. Plugged it into the outlet this morning and I was shocked to hear no whining noise. Turns out it wasn't because my device had miraculously healed itself; nope, the device is completely dead now.
NO WARRANTY - I contacted Dyson earlier this week about the whining noise and I got the impression that support immediately was familiar with the issue. However, despite my device showing in warranty on Dyson's own website; they are refusing to honor it because of the Amazon seller I bought the device through. When I purchased the device, I paid full retail price ($549) and purchased the device "New" from a reputable Amazon seller. According to Dyson, this voids the warranty because the device could have been "improperly stored" prior to my purchase among other arbitrary reasons they think that I am somehow responsible for. They did let me know that they would be happy to charge me to repair their defective product.
In summary, great device until it wasn't. I am deeply disappointed at the quality of the device and even more disappointed that a company like Dyson has such little regard for their consumer. I got about 45 good days out of the device and 15 fair ones before it became a statuesque reminder of the worst purchase I made this year.
July 2019 · Home and Kitchen · verified purchase