Bests & Worsts Reviews from Amazon

Please note: this review is for the Wellness Core Kitten food purchased from Amazon. The product itself is stellar and my kitten is doing very well on this food. Beautiful kitten coat, growing like a weed, high energy and perfect poops. She thinks it's tasty, the vet thinks it's great, so Wellness Core kitten is a no brainer for me. And for a low, low price on Amazon? What could go wrong? I had previously been buying this food at my local Petco, but was lured in by the low price on Amazon. I purchased two cases which arrived 2 weeks later. Each case of 24 cans had exactly 15 dented cans. The label on all of the cans was of a much lighter color than the Petco cans, and many of the labels were loose and scraped. The cardboard case itself was completely unharmed and many of the dented cans came from the center row. This was not a poorly packaged shipping issue. I called Wellness. We verified that the lot numbers and time stamps were legit. They assured me that the product was authentic despite the color difference, but were dismayed by the dented cans. Wellness strongly recommended discarding all dented cans as the food may be compromised due to damage, and no longer safe to consume. Wellness customer service was terrific and they said they would send me a coupon covering the cost of the food. They suggested online retailers wag or chewy for future purchases. I'll continue to buy Wellness Core for my kitten, but I will not be buying it from Amazon. Disappointing, as I am a proud Prime member, but I do feel that Amazon failed me here. Amazon, if you're going to sell seconds, especially in food, you should say so. Buyer beware.