Bests & Worsts Reviews from Amazon

I noticed that the device stopped functioning completely a couple of days ago, so I tried to call Canary on their support phone line, only to learn that they no longer provide phone support. They listed email, chat, and texting options on their website, so I tried to use their chat option, but their chat window is broken on my phone. I then texted them and they got back to me within about 20 minutes. They asked me to provide my email address, which I did. They then asked me to provide my name, which I did. They then told me that they had no such customer on file and they could not help me further. I then sent an email message to their support email address, pasting the transcript of the text support conversation. I've not heard back from them since. The device has essentially become a brick, or, maybe I can use it as a paperweight, as that's all it's good for now. It's my opinion that anyone who thinks about purchasing anything from Canary, think it over really carefully, as you might not be too happy with this company, their business practices, their hardware, and their software. I only learned about the changes Canary made to their business model from all the negative 1-star reviews here on Amazon. Canary didn't even bother pushing through a notification of these changes to its users via their app.