131
people found this helpful, as of 2023
ranked #222,627 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Safety issue
The pressure gauge decals on my new MAC210Q were reversed. I thought that I could just request replacement decals. I didn't think this would be a problem correcting untill I contacted Makita for replacement decals. Ryan at Makita told me that decals aren't available and that safety issues can only be addressed by returns through a vendor and can't be initiated by a consumer. Amazon can't guarantee that a replacement unit will be correct, and I don't want to pay for the warranty return shipping cost required by Makita's warranty.
Makita hasn't been receptive to my safety concerns. They seem to think that the requirement that a customer will need to return an item to them at the owners cost protects them from minor issues. That sucks as a corporate policy.
March 2021 · Tools and Home Improvement · verified purchase