Bests & Worsts Reviews from Amazon

Things went great for my family members for whom the test worked. In my case, the extraction step of the test failed twice. The only option at that point is to request a refund. Customer support in the refund process is flippant and rude at best. I don't expect to actually get my money back. This is, without question, the worst customer service experience I have ever had. I've had multiple help tickets asking for status updates get marked closed without acknowledgement. Phone support generally "can't hear you right now" when I ask questions about the refund. Then I get parked on hold, and then disconnected.