Bests & Worsts Reviews from Amazon

according to people

164
people found this helpful, as of 2023
ranked #203,279 most helpful out of 571,544,897 reviews
★☆☆☆☆
DONE GET IT! HORRIBLE CUSTOMER SERVICE
UPDATE: After a few months, the material is very susceptible to picking up stains and discoloration. I think it has to do with the inner material. On that note it looks very bad. I've tried to clean it by dabbing water and using a light soap and water (both recommended by furniture cleaning websites), neither worked. Next, I contacted the seller via amazon asking their recommendation as to cleaning recommendations and NOTHING, NO RESPONSE. They were sure good at taking my money. Then, I contacted Amazon and they contacted the seller, HOMEGOODS MANIA responded with something along the lines of "Sorry. We have a 30 day return policy" and that's it. They didn't address the issue at hand. Basically, this seller did nothing to stand behind their product or rectify the situation. AMAZON worked hard to make me happy and helped me out tremendously to make up for HOMEGOODS MANIA's lack of customer service. In short, I wouldn't recommend this couch due to it's susceptibility to stains and discoloration, even more so, I would not recommend dealing with HOMEGOODS MANIA. Their lack of customer service is sad and unprofessional. They should be thanking Amazon for fixing their mistakes. HOMEGOODS MANIA, If you contact me and help me with my couch, maybe I will make a change to my review but as of now this stands. ORIGINALLY: Amazing. Surprisingly comfortable and looks great. I'm 6'4 and can lay on it comfortably. I did a ton of research and looked at everything comparable, from this price point to the thousands, and I'm very happy with it.
July 2016 · Home and Kitchen · verified purchase
the product in question
Modern Plush Tufted Velvet Splitback Living Room Futon (Light Grey)
3.5★ · 155 ratings, as of 2023
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