272
people found this helpful, as of 2023
ranked #99,644 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Terrible card with terrible service
This card was my worst nightmare. I made one purchase after getting the card for a new Kindle 8 with some accessories for my wife for Christmas. The card was offering a no interest payment plan and I made the first payment when I received the bill.. When I got my second bill I tried to pay the full balance off, it was here my nightmare began. I paid what looked to be the total balance on the card, the following month I got a bill for the minimum payment with no interest. I called the bank, Synchrony to get the final balance to pay the card off. The rep gave me the amount, I sent in payment. A month later I get another bill. I go online with the bank, tell him I know want to cancel my card and need the final balance. He said I still owed $1.99. I asked if my 5% had enough to pay off the balance, he could not tell me. I asked if I could use my Amazon Visa from Chase (which I love, by the way) to pay off the $1.99, he could not tell me and gave me the web site for the card or the phone number.
I called, cancelled the card ( I hope) and asked about the $1.99 balance, if I would get a final bill or what, the rep on the phone could not tell me, but said my account was closed. I'm waiting for the nightmare to continue and never had such a hard time with a credit card company. Bad pick Amazon.
April 2017 · Unknown