Bests & Worsts Reviews from Amazon

I had my watch for almost a year and never had any issues with it. In fact, I absolutely loved it. One of the major selling points was the IP68 rating. BUT if you should actually get the thing wet and have water get inside; Samsung will NOT warranty it. Not only that, but it's a total nightmare to get adequate support. Once I was finally able to get them to set up an RMA, Samsung lost my watch at their terribly reviewed repair center in Texas: RSI (Repair Services Inc). Do yourself a favor and check out THEIR reviews. This facility also received my watch from UPS, signed for it, and then denied that they received it for almost a week!!!!! I was told that since the watch was water damaged (you know, like they say isn't going to happen except for extreme circumstances (which it was never subjected to)) they would not warranty it. They also said, "It's more expensive to repair it than to get a new one". Well, isn't that how a warranty works? If something fails while under the warranty, you either repair or replace it? I have been a long time Samsung fan but that has officially ended. After knowing that this company does NOT stand behind its products OR its warranties, I feel it is unwise to purchase any more. If you never have issues with it though; it really is an amazing device. Just pray that the day never comes when you need Samsung to do the right thing and take care of their customers.