Bests & Worsts Reviews from Amazon

I was so looking forward to receiving the Amazon Echo. It arrived on Monday, February 29 and I spent at least 4 hours a day and double that on the weekend for 7 days trying to connect this device to my WiFi with no luck. The app would show "Preparing your Echo" with a bar showing how far along the "preparing" was and would just die at a little over the half-way mark. Alexa would then say "I am having trouble connecting to the network, I wilI keep trying", but after waiting for 45 minutes, the app would just be blank. I reset the Echo at least 3 or 4 times a day (more on Saturday) and factory reset it too many times to count with the same result. I tried setting the Echo up at separate times using 3 different smart phones, an iPad, a Netbook. and an Android Tablet with the same results. I tried to get the device connected at 4 AM one morning just in case my broadband was too overloaded for a good connection during normal hours, even though I have no problems with any of my other devices connecting to my network. I downloaded two Kindle books that would have been great if there had been any details on what to do if the device refused to connect. I cannot even begin to count the times I uninstalled the Alexa app and re-installed with the same result. I printed off every direction I could find and they might have been useful if there had been any troubleshooting guidance. I even took the Echo to work with me and tried to set it up with the WiFi at work...same results. Finally, after several tries on Sunday, I decided to just send it back. For this device to not connect at home or work makes me think there might be something wrong with the device, but I am too frustrated to even consider continuing...a shame, because I was so excited about this device. It would be nice if Amazon would offer some kind of real time tech support for those having problems getting this device connected. I may decided to try Echo again one day, but not anytime soon