Bests & Worsts Reviews from Amazon

I had a leak and while fixing it ran across the Moen Flo. I bought it and subscribed to the $5 monthly fee, which is supposed to provide more detail of water use and make a "concierge" available. Just over a month in and it has potential to perform it's intended purpose, but falls short of the intended purpose, which is to prevent damage from water leaks. Here are some Pros and Cons: PRO: Detects water pressure, which is invaluable information. CON: Cannot do anything about it. Since mine was far too high I had to install a pressure reduction valve to protect my home. PRO: Every night it closes the valve and tests the line for leaks. CON: If anyone uses the bathroom or turns on water turning the test, it detects it as a leak. PRO: It watches for excessive water usage and will notify you. CON: It takes 5 minutes to notify you and the 15 minutes before it shuts off the water. That is a LOT of water damage if it is a real leak. CON: It does not have leak detectors. It just looks at how long the water is running. You can get a third party leak detector and manually turn off the water if it tells you there is a leak or automate it, but it only works with "Smartthings" and ONLY of the Internet is working. CON: Cannot tell legit water use from good. I suggested a sensor on the house drain to detect if the water is going down the drain signaling legit usage, but nothing has been developed. PRO: Has a nice app to monitor use and notify you of problems. CON: Several of the features require a $5 month app fee to see the amount of water used by appliances. CON: We have had the unit shut off the water during showers of several family member in a row. It is not fun to be soaped up and the water shuts off. We did not hear the notification that the water was going to be shut off because we were in the shower. CON: I offered to develop a drain sensor to help eliminate shutoffs due to legitimate use. At first they were open to the idea, then when I asked for an API or ability to access the device, they stopped answering my emails. I have sent several and they no longer answer my emails, even though I pay for the "concierge" service. CON: Bug with sensor- I had a "high water user" alert and countdown to valve close and cancelled the alert. After cancelling the water pressure sensor began climbing, reaching 170+ PSI, when normal is about 50-75psi. I closed the valve and opened it, but there was no change. I have a pressure regulator set at 50psi and checked that unit. It showed 50psi on an analog gauge. I turned the water on and everything went back to normal. I looked back at my logs and the same thing has occurred several times. I cannot recommend this product when the manufacturer stops responding to civil, respectful comments related to improving their product. They need to open up the product API so that it can be controlled locally with sensors without the need for the Internet. The home automation community is vibrant and will significantly improve the utility of their product.