Bests & Worsts Reviews from Amazon

Strike one - I pre-purchased my Kindle on Sep 13 together with this warranty. Amazon did not charge me until they shipped the item, square trade charged me for the warranty immediately. So I was charged a full 17 days prior to the Kindle being shipped for the Kindle warranty. When I decided I did not want the warranty, I 'returned' this via Amazon website on Sep 23 and got a confirmation email from Amazon. Strike 2 - I hear nothing from Square Trade for 3 days. I called Square Trade on Sep 26 after hearing nothing from them and reiterated my wish to return. They sent an email confirming my return, then I got an email from Amazon saying i canceled my return (which I did not - I have done nothing but try to 'return' this warranty). I emailed Square Trade yesterday and have heard nothing. Strike 3. This is ridiculous, I have tried to return this 3 times and STILL have gotten nothing but the runaround. I can only imagine what it is like trying to get warranty service on the Kindle device if it is SO difficult to return/cancel an order before i have even received the device it is warranting. I would NEVER want to use this company for any service related issue based on my poor experience with them.