Bests & Worsts Reviews from Amazon

I have been buying about two 12-packs of this tea every month for the last couple of years. Recently, I received what I can only assume is a bad batch. Compare the color of the liquid in the two bottles pictured. The lighter colored tea has a very faint tea flavor, which is overwhelmed by what I can best describe as a chemical smell -- a bit like mild turpentine. It doesn't just taste different than the tea I'm used to buying, it is unpleasant to the point of being undrinkable. I very, very rarely contact customer service with complaints. Had it been just one bottle, I would have let it go, but it was the entire 12-pack. So, I emailed the company using the address on the bottle. Then, just to be safe, I also emailed the customer support address on the company's website. When I did not receive any response after about a week, I tried filling out the online form for customer support. Again, nothing. Not even an acknowledgement that I had contacted them, much less that I had contacted them three different ways. I would have accepted a simple acknowledgement message and would have been delighted if they had offered to replace the 12-pack. But failing to respond at all is really astounding and leaves me with little confidence that this company cares for its customers. It's a shame that there aren't more companies making simple, unsweetened iced teas. Despite the lack of alternatives, I have a hard time giving this one any more of my business.