Bests & Worsts Reviews from Amazon

It works fine indoors but I purchased the mat to keep our dog cool outside but it takes on heat and does not “recharge”. Our dog doesn’t even choose to lay on it unless it’s inside. If you wish to return the mat because of it’s ineffectiveness you will be charged a 20% restock fee and that’s ONLY if your mat is in new condition and in its original packaging. I get it, but send a sample of the material then, don’t punish us because your mat doesn’t work. If your dog used it, it won’t be in new condition, and in its “original packaging” (The conditions to return. Also 14 day refund) . Lots of options online, I’d recommend trying another solution, as this was not a solution for our dog, and overall a waste of money and time. Again, it’s fine for indoor use.