Bests & Worsts Reviews from Amazon

After a couple of months of relatively trouble-free use, today we changed a wifi router and the password was updated in the printer. No big deal, right? I'm sorry, I forgot to take pictures of all the broken pieces from the printer that I finally smashed with a sledgehammer. The sledgehammer was to mitigate increasing costs from trying to save something that should never have seen my desk to begin with - silly me, I expected the Lexmark name to shield against such poor quality - at any price point. 1. Lexmark has THE WORST support site I've ever encountered with any device and you should not expect to find any useful resources there. 2. The printer is incredibly unreliable and slight changes in temperature, atmospheric pressure, ambient light or my wife's mood are enough to cause problems. 3. Lexmark cartridges are very expensive and the "final straw" that brought out the sledgehammer resulted from a "Black Cartridge Problem" error message after loading a brand new C331HK0 cartridge and fiddling, web-searching and finally giving up. Of course this was exacerbated by the building frustration from being unable to print anything due to something called "Error" with no codes and no screen indications. Windows Troubleshooter "clear print queue" cleared the error and device manager reports "working properly", which I suppose it does until you ask it to print something... And for those who wonder: yes, cycle power (with appropriate bleed time) factory reset settings, uninstall, reinstall, reset network, etc., etc. 4. Previous "PITA" comment downgraded to simply "This is a POS device". The cost of lost time and hassles relating to cartridge problems make this an extremely expensive cheap printer. Back to HP I guess... Previous Update: This printer is a PITA! Freezes and won't respond to anything without power cycling. Paper jam error messages constantly - "COMPLETELY REMOVE PAPER TRAY, CLEAR THE JAM..." --- there is no paper jam. This happens following a power-up and nearly every time I use the paper bypass. I'm regretting the purchase. Otherwise, print quality is good and it's very fast. I do like the smallish footprint, but no doc feeder, no fax and too many interruptions to reset and clear imaginary jams... Original review: First off, I'm an engineer at an automation company and totally speak the language. Nonetheless, I nearly sent this printer back after starting to read faq and hunting through the HORRIBLE Lexmark site. I just didn't want to deal with a bunch of stress simply to setup a desktop printer. That said, it took me all of 5-minutes (Windows 10) to get things up and running: remove tape and tabs that are clearly indicated, load paper, power up and follow instructions on the touchscreen. I did not install the included CD software; I did not do any firmware update - it's working fine, so unless I find something, it'll likely stay this way. Every computer in our office group connected easily (Add Printer, found the Lex immediately, select ...done). This model (MC3224dwe) does NOT have fax; I assumed this was an "all-in-one" device which is how I started my search criteria: "all in one color laser printer". My fault for not reading specs carefully - Amazon search fails like this often and I know better. I purchased because of good reviews and price - so far, so good.