Bests & Worsts Reviews from Amazon

I bought this treadmill direct from NordicTrack after seeing many great reviews. These include best in class, best of 2018, etc... The 30 day money back guarantee made it seem like a no brainer This replaced a Reebok treadmill we had been using for over 10 years. I'd go back to the Reebook or purchase any less complicated treadmill in a heartbeat. The good: The 15% incline is impressive and negative incline is something our previous treadmill didn't have. ifit workouts are interesting if they work usb port Speakers are clear and loud It folds up if you need space Free google maps workout daily with incline changing automatically to match your route. The bad: Google workout is static pictures frame by frame and a little boring. Also you need to manually change the speed. Noisy - Treadmill is very loud when you step. This is worse when the incline is higher. It whistles when it shuts off/stops. The consensus from support is the treadmill will work out the noisiness. We're on month 2 so far. It is hard to believe a 10 year old treadmill had quieter construction than this. Screen doesn't go to sleep even though it says it will. Every time the key is removed, screen warns it will sleep in 5 min. It never does. Manual explains this is demo mode, but instructions to turn demo off, do not work. If we power off the machine because of the screen doesn't sleep and we don't want to burn it out, it will take a good 2-3 minutes to boot up ifit and be able to use the treadmill. Gym treadmils and our previous Reebok one, boot almost instantly when you plug in the key. ifit is buggy and will often not load videos. Reboot (wait 2-3 min) is the only fix for that. You can't buy the treadmill without purchasing at least 1 year of ifit. I did quite a bit of haggling with sales about the 2 year requirement. As far as what the ifit subscription actually does...I don't really get it. It tracks your work outs. If you sign out of ifit, the same video/ifit workouts are available on the treadmill anyway. Is $30 a month worth it to track how many ifit workouts you do? Our Reebok and any gym treadmill I have used will have 5-8 preset workouts you can choose. Ex: Interval, various hills, etc... No options like this with 1750. ONLY ifit workouts or manual settings. Build your own workout looked promising, but then it linked to google maps and wants me to draw a route. I just want a simple preset 30 min workout without a video or an instructor talking the whole time. ifit is difficult to navigate and poorly grouped. You can't easily find all the walking or running workouts. They are mixed with random challenges. If you find a workout you like it is hard to get back to it unless you favorite it. The screen scrolls both horizontally and vertically with very little free space so you are always clicking a workout when you just want to browse. When you start a workout if you hit the wrong part of the screen the pause/continue button pops up dead center and is way more difficult to choose either option than it should be. It usually takes 2-3 tries especially if you are walking/running. During the ifit workout the trainer will talk you through it and the speed/incline will change with the trainer/terrain. There are exotic locales like Thailand, Hawaii and Antarctica. This sounds kind of cool, right? Many of the workouts have random weight training, lunges, ab work etc... Adding some cross training also sounds good. When the workout switches from treadmill to exercises the speed goes down to 1 mph. It doesn't stop. That means you can't do the exercise on the treadmill where you can see the screen. You need to carefully step onto the eges then hop off the treadmill and try to see the screen while standing beside the machine. Then when the exercise is over you need to hop back on the moving treadmill or stand on the edge and pause the workout, them start/unpause once you are situated. I opened a ticket with ifit about this, asking if I could stream the workout on my phone so I could take it with me and see it when I step off the treadmill. The answer is no, you can only use the workouts on the device with the ifit subscription However, I could plug a tv into the treadmill via HDMI. I don't know about you, but I don't have a spare tv for my treadmill. Speaking of that, an ipad or tablet has a bigger screen than the treadmill so ifit would be easier to use that way, but the only way you can do that is if you buy NordicTrack's tablet. In manual mode there is no way to bypass the cool down. Often times turning on the fan that is built-in to the treadmill will cause ifit to start buffering the videos. Audio There is an audio in jack, but no audio out. That means I can't plug-in headphones so the rest of the house can avoide hearing the ifit trainer speak. There is bluetooth, but it only works with the heart rate monitor or devices designed for the treadmill. My bluetooth head phones won't pair. I'm still not entirely sure why I would want audio into the treadmill. Support - Out treadmill worked for exactly 5 minutes after it was delivered. I am not kidding. After 5 minutes, the screen would not respond to touch. The best part of that is: Without ifit, the manual controls don't work. If the screen is frozen, your treadmill is a giant brick. That isn't entirely true. If you power it off and keep messing with the manual controls during the 2-3 minute boot cycle, then you can find the magic window where you can start the treadmill manually before ifit completes booting. Once it completes you can use manual controls until you hit stop. Then it won't work again until you reboot it. I opened a case about this the same day the treadmill was delivered which was a Saturday. On Monday at noon we had received no response via the web ticketing, so I opened a chat session. After 40 minutes in chat, they would do nothing unless I was standing in front of the treadmill with my phone and their video support app. That could have been told to me in the first 5 minutes and then I would have called back. Like most people I work for a living, so I called from my office during my lunch break. Also, we purchased 4 years of onsite service and I requested they just send a tech. They would only do this if I paid a $250 diagnosis fee. Otherwise I needed to do the video call. After work I called into support, waited 30 minute on hold, explained the issue, installed their app and did the video call. The support person had never seen the issue before, but suspected the whole console needed replacing. They said they would expedite the shipping on it. The expedited shipping took 2 weeks. Then another week to schedule the tech. Total 2.5 hours on with support. Then 2 hours out of work for the tech to replace the entire console. While waiting for the part/tech I considered returning the treadmill since it came with a 30 day moneyback guarantee. Make sure you read the fine print. You are responsible for shipping, packing and moving the 300+ pound treadmill outside. This is true even if the problem is a faulty product. This isn't about the treadmill specifically, but NordicTrack billing was a whole other kind of special. 24 months free financing seemed like a good deal, but then I was billed for 2 treadmills, despite only buying one. Neither amount was correct. Support directed me to some credit company that had nothing to do with my account. (another 30 min gone) Sales directed me to right folks. After 30 min, they said the issue would be corrected in 30 days. In the mean time, I would need to pay the minimum paynment for the 2 treadmills! Ultimately, I had to dispute with the bank to get it resolved. In the end this treadmill has some cool features, but I'd rather have a no frills device. NordicTrack support (and billing) is unimpressive.