Bests & Worsts Reviews from Amazon

I purchased a 22 Inch griddle on March 14th, and has been used on 4 different camping trips. When I purchased it I also purchased a 16OZ bottle of Barlean's Fresh Flax Oil and followed the seasoning instructions to a TEE using this product (5 "heat cycles" and "coatings" of the Flax Oil allowing it to burn off and quit smoking each time). The first meal we cooked on this griddle was the only successful meal I cooked on it that trip. Literally every single piece of food I put on it sticks to the point that it has to be scraped off and is almost not edible mush. I tried to wipe it down with water and a paper towel after the meal was cooked, I left it alone, I scraped it, and I wiped with a dry paper towel - all resulting in the same issues. Fast forward to my second trip - I thought maybe the seasoning "prep" wasnt done right, so I took a soft dish sponge and some soap / water and cleaned the surface really well and started the seasoning process over, this time only 3 seasonings as it looked like it had a nice coat on it. Second trip out, again, the first meal was the only successful one. Fast forward yet again to my third trip - This time I found a highly touted Blackstone youtuber that advised that "older" grills need a "reboot", so I followed those instructions. This consisted of cleaning the griddle top, followed by sanding with a series of different grit sand paper, all the way down to using steel wool on the final surface. This process took about 2 hours and made the griddle top silky smooth, so I then started the seasoning over once again using cooking oil this time (based on this youtubers recommendation). SAME EXACT RESULT - 1 cook, and everything after was a disaster. We have cooked bacon, sausage, burgers, steaks, shredded beef, ground beef, hotdogs, pulled pork, hash browns, eggs, pancakes, vegetables, and more, and EVERY single thing we cook on it sticks to the point that it is a wasted meal. We have tried cooking oil before cooking, butter, skillet / griddle wipes, complete cleanings before / after use, not cleaning it and leaving the grease on, scraping, prepping, and obviously multiple seasonings, greasy foods, non greasy foods and all result in the same ending - wasted food. Now, for the most frustrating part - I am getting ZERO help, or response from Blackstone through Facebook, or the "contact us" on the web site. I understand we are in a pandemic, and staff may be in short supply, however now is a PERFECT time for any customer service oriented company to perfect their customer service skills. There is nothing but time for customer service questions to be answered, but I haven't received a single response from them anywhere. I would NOT recommend this product based on the pure lack of communication that Blackstone has provided.