Bests & Worsts Reviews from Amazon

This has been the absolute worst buying experience that I’ve had in years. I order this on July 27th and it arrives in a timely fashion on the 29th. After three hours of the mildest use possible (loading programs, etc - getting it ready for an editing job), it is dead. Simply plugging the power supply into the laptop will shunt the power supply, forcing the power supply itself to shut down. Dell was and has been utterly useless to talk to. Amazon has been running me around in some recursive “support” loop for 13 hours now. I’ve offered at least five times to hand deliver this defective laptop to the Amazon facility that shipped it, in return for a new non-defective unit. “Support” has been all but supportive. I am going to lose this job over this. If this problem isn’t rectified by the morning of August 4th, I’m going to dispute the charges against my card and let Amazon and Dell bicker over who will come and get this expensive doorstop.