Bests & Worsts Reviews from Amazon

Miku constantly cuts in and out/goes offline. I went through the troubleshooting, customer support supposedly pushed a firmware update. Seemed to fix the issue for a day, then she sounds started screeching. Customer support suggested unplugging device and replugging. Seemed to fix the problem, but for how long? Asked for support regarding the Miku cutting in and out again, was told it was the other devices causing interference. I had this issue before I brought my Summer Infant Video monitor back out. The Miku doesn’t offer an alert to notify you when the device “goes offline”... the screen just goes black and silent. So when you’re sleeping and the device goes offline, you don’t know until you hear your baby screaming. This is when I added my Summer Infant Video monitor as a “backup” which now has turned into the primary baby monitor device. The Miku is a great idea, but there are many flaws and the customer support handles questions and complaints very poorly. Sadly, if the poor quality of customer service is what made me initiate a return. I was more than willing to continue to trial and error to find solutions for the many Miku issues, but I won’t waste the time or energy or (nearly $400) to deal with customer support who seem to have no care or consideration.