Bests & Worsts Reviews from Amazon

according to people

320
people found this helpful, as of 2023
ranked #76,674 most helpful out of 571,544,897 reviews
★☆☆☆☆
Great, when it worked
I had purchased this to replace a NetGear Nighthawk R6700 because I had wi-fi deadzones. Had high hopes. For the first few months it worked ok. And I am using the words "just ok" because despite supporting using the same SSID for naming both networks, I frequently lost my 2.4 gHz devices off the network and had to re-add them. At first this was my only challenge. Three months into it though, the router started to randomly reset. At first it was once every few days but as time went on it became more frequent until ultimately using the latest firmware available, it was down to resetting every few hours. I've tried everything I could think before even calling Asus Tech support (which ranges from difficult to hear back from to non-existent) down to and including dropping the second node entirely, changing my network topology, and rebuilding the configuration multiple times on both nodes manually (in case something in the configuration was corrupted). And no go. Router (either node) continues to reset every few hours despite what type of traffic and what devices are connected. Dusted off my Nighthawk, installed DD-WRT. Have been running flawlessly on it for the last two weeks. Asus has yet to get back to me now that I've requested an RMA for both units. I've provided tons of logs and documentation yet they've provided no insight as to why a pair of units that worked for a few short weeks decided to suffer what I consider unacceptable failures. Update: Managed to send both units back RMA but Asus is claiming they have no stock of the units. I have now been without an operational Asus router since close beginning of June. I will NEVER recommend going with Asus for networking equipment. If I could zero star this, I would.
June 2020 · Electronics · verified purchase
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