Bests & Worsts Reviews from Amazon

I was really excited to get this Kayak and start getting out on the lake. I was also extremely careful with it, never running it aground, only used the hand pump to inflate it and always watching out for things that could snag it in the water, so I was really surprised to try to inflate it for only the sixth time and find that it had developed a small hole right on TOP of the floor. The hole is a small tear that developed due to a weak spot where the machine heat weld had sandwiched the layers together. The product is advertised as having a 90 day manufacturer warranty and comes with a consumer booklet stating that in the box. Since I was still within that time frame, I tried to reach out to Intex first. I first called them and got hung up on (after holding extensively), then I used their website to send an email request, after another week went by with no response, I called again. Finally, I spoke with a rep there who said they won't cover it, they do have a warranty but they ONLY cover stuff you buy DIRECTLY from Intex. Since they are the manufacturer and MOST of their products are purchased through resale, I can't see how anyone is really covered by this supposed warranty and they shouldn't be allowed to say there is one. Rest assured this will be the last time I ever purchase anything Intex, I also have two air mattresses, one inflates into an arc and is stretched out in parts of it so much that it's 3 inches fatter on one end than the other. Other things I'd like to add about its functionality: It is really sturdy and almost impossible to tip, even getting in and out. It also comes with a removable keel which makes it a lot easier to track in the water but it is not very fast or highly maneuverable, it's an upgrade from a raft but not really much of a kayak, hard to paddle against the current. (Other people in inflatable kayaks were literally able to do circles around me). Working against the keel is the two ends that inflate into a point, they get caught in the wind and try to take you that direction. It's heavy and awkward to lug around, the bag did hold up except for the zipper which came apart the first time I unzipped it. It's hard to inflate the seats then get them sealed up before they deflate again. This meant that they did not actually give you any lift off the floor, which was one of the main reasons I chose this model. I have back problems and it is a lot harder on my back to be level with my feet. It's very WIDE and the paddles are standard length, this means that you have to make more effort and have an exaggerated motion with the paddle.