Bests & Worsts Reviews from Amazon

It was easy to install and set up the wifi. I couldn't get past the final setup (calibration). Wyze lock would actually open and close the lock and then just would not finished. Tried several different things, remove batteries, make sure I had the right adapter, Open door all the way, close door all the way, close to partially open, move the wifi bridge closer (originally 12' away to 3' away, etc. Tried to look issue up on their website (forums), no luck. Put in a ticket on Friday and no response until Tuesday with just a repeat of things to try that I had already done. Basically, they said they're really busy so couldn't respond quickly. So, if none of the things they wanted me to try didn't work, I guess I'd have to wait until next week to get some other answer. My thought, if it doesn't work out of the box and you can't have a way for me to contact you other than email then this product isn't really worth the money. Speaking of money I ended up having to pay to return it and only will get a refund once Wyze gets the product. Not sure why I didn't get the normal UPS return option. I actually went to a UPS store to return and the lady there told me if I'm a Prime member (I am) then I could contact Prime support and they'll then send me a free return label. Since I am a Prime member why wasn't that already an option. And now since I no longer get things in Prime fashion, it has made me realize that I don't really need to get things in two days. I can just go to the store and get normal items I might want quickly and other items I can just wait like I'm doing now. So, when it's time I'll be canceling Prime.