Bests & Worsts Reviews from Amazon

My reason for the 1 star rating has to do with the return policy. I got 2 tablets for a sale price of $84.95 each. I was thrilled with my bargain. So Christmas Day my 5 year old granddaughter got the pink one and the 7 year old got the blue. We set up the 2 tablets so they would charge. The pink one charged just fine and works well. The blue one did not charge. When I tried to use the return button it said that customer service needed to be contacted. Try to find a phone number for customer service. I searched for too long a length of time and stumbled onto it at some point. I don't think I could find it again. Customer service said they would refund my $84.95 but they could not just send me a new tablet. They said I would have to pay the current price of $129.99. Call me crazy but it made no sense to me that Amazon sent me a defective product and I ended up having to pay $45 more to replace it. They also advertise that they will replace the tablet free if it breaks. Mine never had the chance to break. Maybe the moral of the story is if you get a bum tablet say it got broken instead of saying it is defective. I am so disappointed with their unfair and misleading return policy. Beware! Update: I had a call from Amazon customer service who acknowledged that the way it was handled was inappropriate. They should have just sent me a new tablet. So they are refunding me the $45 difference between the original sale price and the current price I had to pay for a new one. They also assured me that if there was any problem in the future they would send a new one as their policy states. So 2 thumbs up for Amazon. That's the level of service I am used to from them.