Bests & Worsts Reviews from Amazon

I bought this last week, used it once and the stainless steel collar that the stopper screws into RUSTED, see my posted picture. I called Stanley and the woman in C/S I spoke with needs to actually listen instead of reading off a script as from my perspective she made it sound at first as though it was my fault. She actually had the audacity to claim they made them from high quality materials. Yeah, right, all good quality stainless steel rusts after one use. The place I bought it from has had similar complaints and sent them back. DO NOT BUY THIS PRODUCT! Too bad as it really kept a cream soup hot for a boating trip. So I sent an email to PMI-Stanley complaining about the rust and how they outsourced this to China in 2000. Here is what I said. ---------------------- "To the Management of Stanley: I spoke with Nancy Domingo earlier today who after my asking told me that you sent this product to China in 2000 for manufacturing. Big mistake! Are they are using inferior SS with too high an amount of iron ore to create them, hence the corrosion? After one use the supposedly stainless steel collar rusted. Unless someone in your company follows up with quality control in China, you might want to pull manufacturing back to the US otherwise you are going to cheapen yourselves right out of a product since no one will want to buy it based on reading the reviews for it. I also understand that they used to be made with a stopper you could pour from and have discontinued that as well, there were complaints about that too. Saving 20 cents is not worth losing business altogether. It looks like this after ONE use. (I inserted a copy of the picture I posted here.) Speaking of which, you folks have waaaay too many bad reviews on Amazon, you might want to read them and get a clue. I have now added my own including the picture below. I tried to put a review on your website, I guess how unless it is a positive one you don't want it posted? It would not accept it just went to a blank page. Speaking of Nancy Domingo she definitely needs some training on how to handle customers with issues. If you have a tape of the conversation which took place today around 3pm PST please go back and listen to it. The biggest concern I have is that the replacement she is sending will do the same thing if it is made out of the same inferior materials." This is the reply I got. Dear Hillary, Thank you for your email and for being a loyal Stanley & Aladdin customer. Our products are made of high-grade stainless steel and will last a life time when properly cared for. If you are noticing corrosion that appears to be rust, it could be iron particles or residue that has contaminated the surface. To remove these particles or stains, a standard household cleaner may be used to free foreign contaminants from the surface. Soaking the product in a mixture baking soda and warm water or in white vinegar may also help. After using cleansers, always wash your bottle thoroughly as recommended in our care and use instructions. For more information on the latest happenings with our brands and products, feel free to check out our websites at [...] or [...] Once again, thank you for contacting us today and please let us know if we can be of further assistance. Sincerely, Tim S. Consumer Care Specialist PMI - Stanley - Aladdin ------------------------ What a joke! Really? You use high-grade SS? It should not rust if that is the case, remember SS is not supposed to rust. Do I look like I have stupid written on my forehead?