Bests & Worsts Reviews from Amazon

Support is awful. They do not honor the warranty. I purchased 3 Ecobee Lites for my home. After 3 months, one unit began malfunctioning. I called in support and even though they could see the issues remotely, they challenged whether the issue was theirs. I showed them how the readings from the unit differed from a stand alone room thermometer. They said the other themometer must be wrong. They required me to install a remote sensor next to the Ecobee. After collecting data for a couple weeks, I called back. I had pictures showing the two Ecobee devices were as much as 6 degrees off. I had pictures showing the room was set to be at 83 degrees yet the actual temperature was 90 degrees? Was this enough? Nope, I had to reset the unit. I had to reset the remote sensor. I had to install the sensor on another unit to prove it wasn't faulty. Still not enough to get a replacement unit. All told, I have spent two phone calls totally over 2 hours trying to troubleshoot the issue with their product. At no point have the expressed there is any issue with configuration. I am an experienced technical person. What is someone wasn't? I have no doubt that Ecobee would blame them and walk away. There are other options. Run away from this company.