Bests & Worsts Reviews from Amazon

The slats on this unit are spaced 3.5" apart, and come attached to each other on long strip of velcro. Before I purchased the frame, I contacted Zinus to make sure I could buy additional slats to keep them closer together. I am buying a very heavy latex mattress, and that is what is recommended. I was told "you may purchase additional slats if you'd like." Based on that guarantee, I invested in the frame and a latex mattress. When I contacted Zinus to buy the slats they promised, they told me I could buy them--- from "an outside source such as. Lowes, Home Depot, or your local hardware store." Say what? These slats are custom made--1/4" thick solid wood with affixed velcro tape that affix to velcro on the bed frame. No local stores sell these. You might be able to cut down 1/4" plywood, which is quite flimsy. They also told me that it would be "illegal"to sell them to me as they don't have pricing for them. I said if that was the case, they should send them to me for free as they broke their promise. After several emails, and dropping the CEO's name, another rep apologized for this first one, and indeed offered to send them for FREE. That was great news, until I received them. The new slats were a full inch shorter than the first and warped. Theywould not span the width of the bed. If you see the picture, they fall out. I can't believe they have that poor of quality control where they could send out such an unusable product. I sent them this picture and twice asked for a response, and customer service will no longer acknowledge me. If 3.5" spacing is good enough for you, and you want to take your chances with properly manufactured slats, this may be for you. Personally, I regret this purchase and would not recommend this company's products or customer service.