Bests & Worsts Reviews from Amazon

Love it! This product is awesome! Very well made and comes to temperature very quickly. I would love for the power cable to be a bit longer but other than that I've very satisfied. UPDATE 11-09-15: After using a few times, I can't get this thing to heat up enough to even finish my project (crossover circuit) for a two way speaker! It worked fine the first week I used it which was like 3 times of maybe a total run time of hour and half max (probably even exaggerating it). Second week I get home from work turn it on while I take out my work cloths (even knowing it heats up quick) I get right into trying to solder some components for my two way crossover and can't even get it hot enough to melt the solder!!!!!! So disappointing.... I tried changing tips, cleaning the tips, checking the pen area to see if there maybe have been loose wire or connections that got undone..... Nothing all normal. Through it's at 750 degrees according to the digital temp gauge it can't even melt the solder!!!!! I take my cheap weller SP40L soldering iron and does circles around this thing... I'll try to get a refund or a replacement. I liked it well on the first several times I used it but now it's worthtless to me! Changing it from a 5 star to a 1 star. I'd give it zero star because I'm so pissed off about it not working in such a short period but there's no option for a no star review..... Will update again when and if I get respond for a replacement as I am willing to give this product 1 more chance due to it's review ratings by other users. Maybe I just get unlucky with a faulty device.... UPDATE 2: Received Email from seller (seller is TEquipment - Amazon Marketplace) November 10, 2015 ---> Good Afternoon Victor, Thank you for your email. We apologize that you are having this problem. I would advise you to contact tech support at Hakko to see if they can troubleshoot this for you. You can contact them at 661-294-0090. If they tell you that the unit is defective, please contact us at 732-222-7077 so that we can handle your return. We would need the name of the person you spoke to at Hakko. Please let us know if you need further assistance. Thank you and have a great day! Regards, Customer Service UPDATE 3: called Hakko tech support in California then with vacation and holidays I finally emailed back seller December 30, 2015 ---> Hi, Sorry I was away on vacation and along with the holidays things been a bit hectic. Anyhow after I spoke with someone from Hakko (California) and did walked me through doing factory reset and have tried it several times, the product is still not even close to temperature range it's suppose to be. I've set it for the highest temperature ratings and even with the factory reset of the device I'm still not able to gain use of the device. It's basically as good as a very expensive paper weight at this point.... I'm very disappointed seeing as how I've even gone as far as buying other tips for it and after my initial use of the product it worked really well. I wrote down the name of the customer service rep I spoke with in California but I misplaced it somewhere. When I find the name I will sure to get back to you. Please advice on what can be done to resolve this issue at this point in time. Thanks, Victor Update 4: Seller respond to email same day --------> Good Morning Victor, Thank you for your email. Unfortunately we are outside of the 75 day return window. This would have to be handled as a warranty issue at this point. You would have to contact the manufacturer directly to initiate a warranty claim. Their number is 661-294-0090. Please let us know if you need further assistance. Thank you and have a great day! Regards, Customer Service Update 5: My response to the seller same day ----> So basically you're telling me that even if this was initiated well before the 75 days that I made known to you folks that the device I received from you folks was a defective one you now are telling me you won't honor a refund and or exchange????! Instead of having to just refund or exchanged it from the get go when you folks were made aware? Instead I was told by you folks to go and talk to Hakko USA first in which I did out of my own time for some worthless $90+ paperweight? I live in Hawaii and California is 3 hours ahead of me. Which means I had to wake up extra early before I head to work to speak with tech support and tinker around with the defective device that you folks sold me because I get off at 4pm and with traffic I can't make it home till 5 or 6pm which California tech support is well closed by the time I even clock out of work! And by the way the tech support person I spoke to was named Natalie with Hakko California. Not that it really matters but I did find where i notated her name. I spoke with her twice.